n general, communication within a company needs to be fast and efficient to improve internal management and customer relations; an important requirement is to be able to compete for the chance of success. Therefore, today we present what a virtual switchboard and its functions are.
What is a virtual PBX?
a virtual switchboard , an advanced IP telephony system, also known as VoIP, short for Voice over IP, which allows companies to conduct any type of professional control over their calls through intelligent services that use data networks to transmit communications by voice.
This device is located within the service provider’s servers and is primarily responsible for proper maintenance and operation, so you only need to connect to the Internet to access it from either a computer, Android phone, or other device. Doing so does not require the purchase of any equipment or the construction of lines.
Because this infrastructure allows us to create a phone system tailored to the needs of our businesses in a short period of time, without the need for prior special knowledge to use it, and offer the ability to have a call station anywhere in the world, many companies are migrating their phone services to this device.
characteristics
All VoIP operators have different uses and costs for cloud PBX service, however, there are a number of devices that are widely used in most of them, such as the Voice Menu System (IVR); intervene and divert calls; able to record conversations; conditional and unconditional call forwarding, and a number of useful features.
